Synovus Financial

Title: Frustration Galore: Jamie the Virtual Assistant at Synovus

Rating: (1/5)

I can't even begin to express how utterly disappointed and frustrated I am with Jamie, the virtual assistant at Synovus. It's almost comical how unhelpful and infuriating this so-called "assistant" is.

First of all, the biggest issue is Jamie's complete inability to understand even the simplest of inquiries.

I've tried asking basic questions about my account, transactions, and policies, and it's as if I'm talking to a brick wall. I'm left repeating myself over and over, hoping that maybe, just maybe, Jamie will comprehend what I'm saying. Spoiler alert: it never happens.

What's even worse is Jamie's unwillingness or inability to connect me to a human customer service representative. It's like he's programmed to keep customers in a never-ending loop of frustration.

When it's clear that I need human assistance, Jamie just repeats the same pre-programmed responses, leaving me banging my head against the keyboard in frustration.

I understand that virtual assistants are supposed to make life easier, but Jamie has achieved the opposite. He's turned what should be a straightforward and efficient banking experience into an exercise in maddening futility. It's as if Synovus doesn't value its customers' time and patience at all.

I'm at a loss for words when it comes to Jamie's incompetence. If I could give zero stars, I would.

Synovus, you seriously need to rethink your choice of virtual assistant technology, or at the very least, make sure it can actually provide the help and support your customers deserve. Jamie, you're an absolute disaster.

Having been a customer for nearly thirty years, I assumed my bank would protect me when I had fraud on my account for the first time ever. I had four fraudulent LYFT debits present against my account, totaling over $100, for which I filed disputes straight away.

I was shocked to see that Synovus mailed me letters stating their investigation showed these four transactions were valid, despite me sharing no one has access to my card that is associated with my sole owner account, and I was not traveling at all this autumn.

Synovus would not provide me any details as to precisely what they researched and how they came to this false conclusion.

It is sad to think other banks go out of their way to protect their clients, make their accounts whole if/when their information has been accessed/compromised without their authorization, and openly share their findings with their clients.

As a long-term customer and a former employee of Synovus, I can say a recommendation of this bank will never come from me again. I will be moving my remaining funds to my other banks as soon as possible.

If possible to leave zero stars i would have. Ive banked with synovus for almost 8 years & never had any issues then i got married and 2 days later covid happened and everything was closed and on lockdown so i couldnt add my husband to my bank account but thinking it wouldnt be a problem he had his unemployment benefits deposited into my account we never had any compliants or issues.

Since he had been out of work we had got behind on some bills and once we recieved the majority of his back pay we paid them but synovus froze my account and began sending my bills back unpaid even though the money was there i have two small children and my power was disconnected because i didnt know the bills were being returned in fact synovus never contacted me at all in any way to tell me anything about the account what was happening or why instead they froze my account for 18 weeks with no notice or information when they went and checked the he acocunt they saw the deposits for my husband & returned everyone of them leaving only $20 in my account then took $10 of that and closed my account with only a letter to tell me that my account was being closed and I would recieve a check for the remaining funds but no explanation or reason. I had never bounced a check the account wasnt overdrawn nothing. There was an external ach transfer between my husbands chime account and mine where we tried to move money from his to mine and they let one go through then froze the account and said they returned the second one only they did not i tried to get help in seeing what happened since it was a 10k transfer and was told by one branch it never existed despite my notifications & emails from synovus & the other bank and was treated so rudely i was shocked so i asked if they could give me something stating what they had told me so i could try to take it up with the other bank & was told NO but i didnt need to continue bothering them i needed to take it up with my other bank (who had already provided me with evidence where the money was pulled by synovus; which they said never happened) and this is after theyve had me wait 3 weeks for an answer to my inquiry about the funds from the transfer then a second branch told me that all they found was one for 9999$ and gave me a copy of deposits that went into my account 4 days after it was frozen and i was unable to make transfers i also found 3 more large deposits made in a two day period after that one that i had no knowledge of but not the one i was looking for i recieved no response to the emails i sent and customer service told me twice that they didnt know how to find it and there was nothing else i could do that they knew of to locate it. I wouldnt do business with them they have the worst customer service they lie & apparently are ok with stealing money besides not notifying me at anytime anything about my account or what was going on not even after they conducted their review or closed the account i still have been told no reason for any of it.

They did all of this during the height of a pandemic at that. I no longer trust banks after having to learn the laws etc myself and i realized what they can do with my money i no longer keep money in any bank except what i use for payng bills nothing extra i work to hard and have two children i have to care for i cant have them stealing my money especially when they then treat me like i am the one who Has done something wrong