Synovus Financial

I have now had 15 calls with the Jamie system on 2 occasions. Its routing system is terrible and there is almost no way to get to an agent.

Even when the Jamie system says it will direct you to an agent, it uses the same flawed system to lead you into a cul-de-sac, thereby denying you service and hanging up. The only way to get to an agent is for a very surprised Synovus employee to call up 24 hours later, wondering why you gave the system a low rating. Then that person wants to explain how to properly utilize the system, which does not help.

To be honest, the one star was generous, as it required one to start the review: it deserves none. I will be taking my money to any other bank and never working with this system again.

I discovered numerous unauthorized transactions on my Synovus account. I disputed the charges after calling the number on the back of my card.

I was told to print my statements and go into a bank branch. Upon reviewing my transactions from several months prior, I realized the unauthorized activity began when I moved to a new address. Synovus covered the transactions made within the last 120 days, but they categorized the transactions over 121 days as my involvement and deemed me a risk, leading to the closure of my account. I followed the direction of the bank branch manager's instructions and opened a new account while they investigated the transactions.

However, they restricted access to my accounts, alleging suspicious activity without providing any specific details. Despite leaving multiple messages for the director of the investigations department, I have received no response. My accounts have been frozen for almost a month, and I have been unable to obtain any information. In speaking with Porsche, a client specialist, she told me the risk was because of the number of transactions, and they consider my account a risk, as I didn't look at my bank statements in a timely manner.

So now Synovus runs my schedule? My family has been banking with this institution for over 70 years, which makes this situation even more unacceptable. The branch's actions further complicate the matter, especially considering I am aware of their past involvement in covering up fraud by one of their former employees. They know I know these facts.

I understand that the bank's executives were aware of the cover-up and were told to keep it quiet during a meeting.

I also know of a whistleblower report. Moreover, they have gone as far as locking down my mother's account despite it being unrelated to mine.

I had a small line of credit with them for many years. Back in 2018, I had a balance of $3,888.75.

I developed a very aggressive cancer. I only had catastrophic medical coverage as I was always perfectly fit up until this and everybody knows how expensive medical insurance can be. I had to quickly come out of pocket for the doctor, many expensive tests, MRIs, etc. It sucked my saving dry quickly while I waited for approval for financial assistance.

I missed a payment and Synovus immediately listed my account as a charge off on my credit reports. I paid off the loan quickly in full, but Synovus refused to remove the derogatory words "charge off" from my credit reports. I could have not paid them and my credit report would have remained the same, but I am a responsible person and made them whole and satisfied. I contacted them several times and even disputed it on all three credit bureaus, however they refused to make me whole by removing the derogatory.
Once upon a time, Synovus was a great bank.

Now they are even worse than Wells Fargo and Bank of America. If I could give them zero stars, the rating would be more accurate.
The first two comments implied that Synovus would never put an account in charge off status for a missed payment. Please take a look at a screenshot of my payment history on my credit report. I paid off my loan to Synovus, not a collections company.

If Synovus had to forward that money to a collections company, that's Synovus's fault for sending it to a collections company too soon after a single missed payment. That's just BAD BUSINESS!

Before using this bank run the other direction as fast as you can. I went through months of paperwork and planning with one of the lenders, Will, with Synovus in sarasota for my local restaurant remodel.

After jumping through what seemed like endless hoops for this guy, he stopping returning calls unless he initiated, blew me off with *** answers and business requests that didnt exist prior and was added into my already signed paperwork.

Needless to say my loan wasnt approved even though I have three times the funds they need, due to him missing deadlines. I provided countless financials and personal information, not to mention this is time spent I could have been planning elsewhere with an actual professional.

Title: Frustration Galore: Jamie the Virtual Assistant at Synovus

Rating: (1/5)

I can't even begin to express how utterly disappointed and frustrated I am with Jamie, the virtual assistant at Synovus. It's almost comical how unhelpful and infuriating this so-called "assistant" is.

First of all, the biggest issue is Jamie's complete inability to understand even the simplest of inquiries.

I've tried asking basic questions about my account, transactions, and policies, and it's as if I'm talking to a brick wall. I'm left repeating myself over and over, hoping that maybe, just maybe, Jamie will comprehend what I'm saying. Spoiler alert: it never happens.

What's even worse is Jamie's unwillingness or inability to connect me to a human customer service representative. It's like he's programmed to keep customers in a never-ending loop of frustration.

When it's clear that I need human assistance, Jamie just repeats the same pre-programmed responses, leaving me banging my head against the keyboard in frustration.

I understand that virtual assistants are supposed to make life easier, but Jamie has achieved the opposite. He's turned what should be a straightforward and efficient banking experience into an exercise in maddening futility. It's as if Synovus doesn't value its customers' time and patience at all.

I'm at a loss for words when it comes to Jamie's incompetence. If I could give zero stars, I would.

Synovus, you seriously need to rethink your choice of virtual assistant technology, or at the very least, make sure it can actually provide the help and support your customers deserve. Jamie, you're an absolute disaster.

Having been a customer for nearly thirty years, I assumed my bank would protect me when I had fraud on my account for the first time ever. I had four fraudulent LYFT debits present against my account, totaling over $100, for which I filed disputes straight away.

I was shocked to see that Synovus mailed me letters stating their investigation showed these four transactions were valid, despite me sharing no one has access to my card that is associated with my sole owner account, and I was not traveling at all this autumn.

Synovus would not provide me any details as to precisely what they researched and how they came to this false conclusion.

It is sad to think other banks go out of their way to protect their clients, make their accounts whole if/when their information has been accessed/compromised without their authorization, and openly share their findings with their clients.

As a long-term customer and a former employee of Synovus, I can say a recommendation of this bank will never come from me again. I will be moving my remaining funds to my other banks as soon as possible.